Shipping

Australian Deliveries

We offer $9.95 flat rate Express Shipping for all orders in Australia.

Here at FITUP, Australia Post is our mode of shipping for all orders. 

Your order will be dispatched within 24-48 hours of placement, excluding weekends, public holidays and pre-order items.
We will email you once your item has been shipped with tracking details. You should expect you parcel within 1-5 business days. If your parcel does not arrive within this timeframe, please contact us at [email protected] and we will track it for you.
Australia Post will deliver straight to your door, however if undeliverable a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.

*NB: Shipping for yoga mats is charged at $20AUD Flat Rate due to weight. Please note that Express shipping is NOT guaranteed on this item, due to location and postage charges per postcode.

Please contact us at [email protected] if you are an International buyer wishing to purchase a mat and we will supply you with a shipping quote.

International Deliveries

FITUP delivers all international orders using Australia Post Pack and Track International (where available), and Registered Post International to all other destinations. Please see Australia Post International guide for information on Pack and Track availability http://auspost.com.au/apps/international-post-guide.html

Orders are charged a shipping flat rate of $20 AUD.

You should expect to receive your order within 3-10 business days of dispatch, however certain destinations may take longer. FITUP are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.

Once your order is dispatched, you will receive an email containing your tracking number which will allow you to monitor when you should receive your package.

When international orders reach destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. FITUP takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties.

Pre-order Deliveries

Please note that the delivery date is an estimated shipping date only. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Your Paypal account will be charged upon placing your order. If for some reason we cannot fulfil your order due to an inventory or manufacturing error, we will cancel your order and refund you. All pre-order items will be shipped via Australia Post, as per our shipping details above.
If you chose to order and item in-stock, along with a pre-order item, your order will not be posted until the pre-order item is ready for shipping. If you would like your in-stock piece immediately, please order separately from pre-order items.

 

NB: Express Post via Australia Post does not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service.

We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post/International shipping companies. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the Australia Post/International postal representative upon delivery.

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.